Please read this page carefully before using the city44 platform. By registering or continuing to use our services, you agree to be bound by all the terms and conditions stated below.
A summary of the key points in city44's Terms and Conditions — essential reading before you play.
City44 account registration is open to individuals aged 18 and above only. Each player is permitted to hold one active account at any one time. Registration information must be accurate and up to date.
All financial transactions are processed through secure and trusted payment channels. Withdrawals are processed within 15–60 minutes after successful KYC verification for eligible accounts.
All bonuses are subject to the wagering requirements stated in their respective promotional terms. city44 reserves the right to modify or withdraw any promotion without prior notice.
You are solely responsible for keeping your account password confidential. City44 will not be liable for any losses resulting from unauthorized account use if you have been negligent.
Any attempt at fraud, collusion, or the use of automated software or bots is strictly prohibited. city44 reserves the right to close accounts and withhold balances if such activity is detected.
City44 reserves the right to update the Terms and Conditions at any time. Changes will take effect immediately upon posting. It is your responsibility to review this page periodically.
Important Note: These Terms and Conditions form a legally binding agreement between you ("User") and city44 ("Platform"). By accessing or using any part of the city44 platform, you confirm that you have read, understood, and agreed to comply with all the terms stated herein.
City44 is an online gaming platform offering a wide variety of games including Live Casino, Slots, Fish Shooting Games, Bingo, Wagering, and Sports Betting to users in Malaysia. The platform is operated and managed by a dedicated City44 team.
By registering an account with City44 or using any services provided on this platform, you expressly and unequivocally agree that you have read, understood, and accepted all terms and conditions set out in this document. If you do not agree with any of the stated terms, you are advised not to use the City44 platform.
These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy City44, all of which form part of the overarching agreement between you and this platform.
To register and use the city44 platform, you must meet the following eligibility requirements:
During the registration process, you are required to provide accurate information including your full name, date of birth, email address, and phone number. city44 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Failure to provide the required documents within the specified period may result in your account being temporarily suspended or permanently closed.
You are solely responsible for maintaining the security and confidentiality of your City44 account login credentials, including your username and password. City44 recommends that you:
City44 will not be liable for any losses or damages arising from your negligence in maintaining account security. However, we are committed to assisting you in the investigation of any reported security incidents.
City44 supports a variety of secure and trusted payment methods to facilitate your deposit and withdrawal transactions. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.
Deposit: Deposits can be made via local bank transfer (Maybank, CIMB, RHB, Public Bank, Hong Leong), Touch 'n Go eWallet, and GrabPay. Most deposits are processed instantly or within a few minutes.
Withdrawal: Withdrawal requests are processed within 15 to 60 minutes for accounts that have completed full KYC verification. For accounts that have not completed KYC, processing times may be longer until verification is finalized. city44 reserves the right to request proof of payment method ownership before approving any withdrawal.
Warning: City44 maintains a strict anti-money laundering (AML) policy. All transactions are monitored and will be reported to the relevant authorities if any suspicious activity is detected. Any attempt at money laundering will result in immediate account closure and legal action.
All withdrawals will be credited to the same payment method used for the deposit, except in special circumstances approved by the city44 finance team. Minimum and maximum limits for deposits and withdrawals are subject to the limits set by city44 from time to time, which can be reviewed in the finance section of your account.
City44 offers a wide range of bonuses and promotions to new and existing members as part of our commitment to delivering the best value to our loyal users. All bonuses and promotions are subject to the specific terms stated in their respective promotion terms.
City44 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. City44's decisions regarding bonus awards and the resolution of promotion-related disputes are final.
All games on the city44 platform use a Random Number Generator (RNG) certified by independent third-party audit bodies, ensuring fairness and transparency in every game. Results generated by the RNG are final and cannot be disputed.
City44 users are required to conduct themselves in a respectful and responsible manner while using the platform. The following activities are strictly prohibited and may result in account closure without warning:
City44 reserves the right to suspend or close any user account without prior notice if there is reasonable cause to believe these terms and conditions have been violated. In the event of account closure due to a breach of terms, any remaining balance may be withheld pending the outcome of City44's internal investigation.
Users may also choose to close their own account at any time by contacting the City44 customer support team. Prior to closure, any balance that meets the withdrawal requirements will be processed in accordance with standard procedures. Bonus balances that have not met the wagering requirements will be forfeited upon account closure.
City44 strives to ensure the platform operates without interruption at all times. However, we cannot guarantee the platform will always be free from technical disruptions, maintenance downtime, or connectivity issues beyond our control.
City44 will not be liable for any indirect, consequential, or special losses arising from the use of or inability to use the platform, including loss of profits, loss of data, or business interruption. Our liability is limited to the amount you have deposited within the thirty days preceding the incident.
City44 takes our commitment to responsible gaming seriously. We provide a range of tools to help users manage their gaming activity in a healthy and controlled manner, including deposit limits, loss limits, temporary account breaks, and self-exclusion options.
If you feel that your gaming activity is beginning to negatively affect your life or your family's, we encourage you to contact the city44 support team or use the responsible gaming tools available in your account settings. Further information is available on the Responsible Gaming ours.
These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising in connection with the use of the city44 platform shall be resolved through mutual negotiation in good faith between both parties within thirty days from the date the dispute arises.
If a dispute cannot be resolved through negotiation, it will be referred to binding arbitration by a single arbitrator jointly appointed by both parties. The arbitrator's decision is final and binding on both parties.
City44 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon being posted on this page.
It is your responsibility to review this Terms and Conditions page periodically to ensure you are aware of the latest applicable terms. Your continued use of the City44 platform after any changes are posted will be considered acceptance of the amended terms.
For any inquiries regarding these Terms and Conditions, please contact the city44 support team via email at [email protected] or via Live Chat available 24/7 on the platform.