City44 fully respects your privacy. This page clearly explains how we collect, use, store, and protect your personal data when you use our platform.
Six core principles that shape how City44 handles user personal data responsibly.
All your personal and financial data is transmitted and stored using 256-bit SSL encryption. This means sensitive information such as your bank account number and identification details is always protected from unauthorized access.
City44 only collects data that is strictly necessary for platform operations. We do not collect irrelevant information and always inform you of the purpose behind every piece of data collected.
You have the full right to access, correct, or request deletion of your personal data at any time. This can be done directly through your account settings or by contacting our support team.
City44 has never and will never sell or rent your personal data to any third party for marketing or commercial purposes. Your data belongs to you.
Your personal data is retained only for as long as required by operational needs and applicable law. Once that period expires, data will be securely deleted or anonymized.
In the event of any security incident involving your data, city44 is committed to notifying you in a timely manner and taking immediate remediation steps.
Note: This Privacy Policy describes City44's privacy practices and forms part of the agreement between you and our platform. It should be read together with Terms and Conditions City44. By using our platform, you agree to the terms of this Privacy Policy.
City44 values the privacy of every user on our platform. This Privacy Policy is designed to ensure you have a clear understanding of how your personal data is handled — from collection through to storage and deletion.
We understand that your trust is our most valuable asset. That is why City44 ensures our data handling practices remain transparent, accountable, and aligned with the highest data protection standards. This Policy applies to all users accessing the City44 platform via web browser or mobile app.
City44 collects various categories of information to ensure the platform operates smoothly and securely. The following are the types of data we may collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, IC number, KYC selfie photo | Identity verification and KYC compliance |
| Contact Details | Email address, phone number | Account communications and notifications |
| Financial Data | Bank account number, deposit and withdrawal records | Transaction processing and AML compliance |
| Device & Technical Data | IP address, browser type, operating system, device ID | Account Security & Fraud Prevention |
| Platform Activity Data | Betting records, games played, session logs | Service improvement and responsible gaming |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience and site performance |
Every piece of information collected by city44 is used solely for legitimate, stated purposes. We use your data for the following:
City44 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, under certain limited circumstances, we may share your information with the following parties:
All third-party service providers working with city44 are required to comply with strict data protection standards and are bound by confidentiality agreements.
City44 continually invests in the latest security infrastructure to protect your personal data from unauthorized access, breaches, or misuse. The security measures we implement include:
Secure & Trusted Platform: All financial transactions on city44 are protected by 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide.
City44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
You can manage and delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality and performance of the City44 platform.
City44 recognizes and respects your rights regarding personal data. As a user of our platform, you have the following rights, which you may exercise at any time:
You may request a copy of all personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete personal data held in our records.
You may request deletion of your personal data, subject to applicable legal obligations.
You may opt out of having your data processed for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing under certain permitted circumstances.
To exercise any of the rights above, please contact the city44 data protection team via email at [email protected]. We will process your request within 30 business days from the date we receive your complete submission.
In the course of platform operations, your personal data may be transferred to and processed on servers located outside Malaysia. City44 ensures that any such data transfers are carried out with appropriate safeguards, including the use of standard data transfer agreements and suitable technical protection measures.
We only transfer data to countries or regions that provide an adequate level of data protection, or where appropriate alternative safeguards have been put in place to protect your data.
The city44 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that someone under the age of 18 has registered an account on our platform, please contact us immediately so we can take appropriate action, including deletion of the account and associated data.
City44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest technology, or evolving legal requirements. Any material changes to this Privacy Policy will be communicated to you via in-platform notifications or email to your registered address.
The effective date of any changes will be stated at the top of this page. Your continued use of the city44 platform after any changes are posted will be considered your acceptance of the updated Privacy Policy terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how city44 handles your personal data, we encourage you to contact us directly.
Contact the City44 Data Protection Officer by email: [email protected]
We are committed to responding to all inquiries within 3 business days. For urgent account security issues, please use the 24/7 Live Chat within the platform.