City44 believes that online gaming should be enjoyable entertainment — not a source of stress or financial difficulty. We provide a range of tools and resources to help you play smart and stay in control at all times.
We built this platform not just for entertainment — but to ensure every player stays safe, in control, and enjoys a positive gaming experience every day.
Set daily, weekly, or monthly deposit limits based on your own budget. Every limit you set takes effect immediately and can only be reduced without delay — ensuring you stay in full control of your spending.
City44 automatically sends a notification when you have played beyond your set time limit. This feature helps you stay aware of the time spent on the platform so you don't lose track without realising it.
Need a break from the platform? Use the Break Time feature to pause your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
If you need a longer break, city44 offers a Self-Exclusion option lasting from 6 months to 5 years. Your account will be fully closed and all marketing communications will be stopped immediately.
City44 enforces strict age verification during registration through a KYC process. We also provide guidance for parents on how to use parental control software to prevent children from accessing the platform.
In addition to deposit limits, you can set a maximum loss limit for a specific period. Once this limit is reached, the system will automatically stop all betting activity until the limit period expires.
Responsible gaming means enjoying wagering and online gaming purely as a form of entertainment — not as a way to generate steady income or solve financial problems. At city44, we understand that every player comes from a different background and situation, which is why user well-being is our top priority in every decision we make.
Responsible gaming involves self-awareness, setting realistic limits, and the ability to recognise early warning signs before they develop into something more serious. It is not just a slogan — for city44, it is a genuine commitment reflected in every feature we build for Malaysia players.
Always remember: Wagering should be an enjoyable form of entertainment, not a means of income or an escape from problems. If you find yourself playing more than planned, it is time to take a step back.
Identifying a gambling problem at an early stage is the most important step toward getting the right help. Here are some warning signs you should take seriously:
If you recognise these signs in yourself or someone you care about, do not delay in seeking help. Contact the city44 support line or a relevant gambling assistance organisation in Malaysia.
We offer a range of control tools that you can activate directly from your account settings. All of these tools are designed to empower users — not complicate the gaming experience.
Control the maximum daily, weekly, or monthly deposit amount directly from the account settings menu.
Set a maximum loss limit for a specific period. The system will stop automatically once the limit is reached.
Limit the duration of each gaming session. A notification will be sent when the time limit is approaching.
Temporarily pause your account for between 24 hours and 30 days without closing it.
Lock account access for a period of 6 months to 5 years if you need a longer break.
Hide your account balance display while playing to avoid impulsive decisions based on your balance.
Answer the brief questions below honestly. If you answer "yes" to three or more questions, we encourage you to speak with a counsellor or contact an available helpline.
Have you ever felt the need to bet with more money to get the same excitement you once felt?
Have you ever tried to stop playing but failed despite your resolve?
Has your gaming activity caused problems in your relationships, work, or finances?
Do you play to escape problems, stress, or feelings of sadness and loneliness?
Have you ever borrowed money or sold belongings just to get funds for playing?
Has someone close to you ever expressed concern about your playing habits?
If you play responsibly, keep enjoying your experience at city44! Remember to always set limits, play with money you can afford to lose, and treat every game purely as entertainment.
Problem gambling doesn't only affect the individual involved — it also puts pressure on the entire family. If you are concerned about someone you care about, here are steps you can take to help them.
City44 encourages any user who needs help to reach out to qualified support organisations. Here are some resources available in Malaysia:
You can also reach the city44 support team via Live Chat on the platform for initial guidance on available control tools or to request a Self-Exclusion immediately.